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John Letts, BC-HIS

Service Manager, Board Certified, Government Licensed Practitioner

John Letts

I was a graduate from the Alberta College in the Hearing Instrument Practitioner program through Grant MacEwan. In October 1984 I started my career at Ex-Cell Hearing Centres Ltd. as a Hearing Instrument Practitioner. In 1987 my wife Brigite and I purchased Ex-Cell Hearing Centres Ltd. and I became the Service/General Manager. In 1994 I obtained my Board Certification in Hearing Instrument Sciences and have been involved in both National (CHIPS) and International (IHS) boards. I have been involved with the Canadian Hearing Instrument Practitioners Society (CHIPS) as a past chair as well as being the Canadian Governor for IHS. Serving on the boards gave me the opportunity to voice changes that were required for the industry. Throughout my years of practice I have witnessed the many advancements in the hearing industry but some things never change, and that is seeing the difference that better hearing can give people.

- John Letts

Karen Carter

Audiologist, Au.D. M.Cl.Sc. Reg CASLPO

John Letts

Karen Carter Biography coming soon.

Brigite Letts

General Manager

Brigite Letts

I have been handling the administrative side of our family business for over 20 years now. I cover a variety of jobs within my position from the convenience of my home. You may catch me from time to time covering at the office when one of our clerical staff are away or if I come in to check on the office; however, when I am there to cover for one of the girls I always get asked, "Are you the new girl here?". I would have to say the most rewarding part of my job is the good feeling one gets when we have helped another patient.

- Brigite Letts

Melanie Gallagher

Patient Coordinator at 1219 8th Street

Melanie Gallagher

Hi, my name is Melanie and I have been taking care of your customer service needs and inquiries at Ex-Cell Hearing Centres Ltd. for the last 10 years. Over the years it has been my pleasure to speak with and assist you with all your hearing questions and requests. I look forward to hearing from you and many other new clients in the future.

- Melanie Gallagher

Brenda Novakoski

Patient Coordinator at Market Mall

Brenda Novakoski

I have worked at Ex-Cell Hearing Centres for three years going on four. I'm over at Market Mall answering calls, booking appointments, and ordering the new hearing aids. I enjoy meeting and talking to the people that come in for their appointments. Many people stop in and say hi, Jake B., William N., Janet F., and Herb K., to name only a few. So come in and say hi.

- Brenda Novakoski

Laurelle Seffelaar

Patient Coordinator at 1219 8th Street

Melanie Gallagher

My staff bio is coming soon.

- Laurelle Seffelaar